Ask Proactive – We recently had a resident fall that resulted in a fracture, and we anticipate this may trigger a complaint survey. Our team is concerned and wants to make sure we’re prepared. What should we be doing right now?

Q: We recently had a resident fall that resulted in a fracture, and we anticipate this may trigger a complaint survey. Our team is concerned and wants to make sure we’re prepared. What should we be doing right now?   A: You’re right to anticipate survey...