Proactive is simply outstanding in my book. Their expertise in all the complex and ever changing issues that we deal with in long-term care has been invaluable to us. I don’t know what we would have done without the templates, policy review, guidance and training they were able to provide. They went above and beyond to help us through a very serious and urgent matter with a State Survey and for that I will be eternally grateful. On top of all that, each time I have contacted Proactive with a question or a need, their response time has been downright impressive. We will not hesitate to call on Proactive any time we are faced with a challenge that requires more expertise or resources than we have in-house.