Ask Proactive – We have an employee who has had multiple attendance issues and performance concerns. We’ve documented counseling sessions, provided coaching, and issued written warnings, but the employee has not improved. What steps should we take before terminating employment?

Q: We have an employee who has had multiple attendance issues and performance concerns. We’ve documented counseling sessions, provided coaching, and issued written warnings, but the employee has not improved. What steps should we take before terminating...

Ask Proactive – After submitting our quarterly PBJ file we discovered there were hours for agency nursing staff that we omitted. Are we able to correct this omission? Will the omission impact our Five Star rating?

Q: After submitting our quarterly PBJ file we discovered there were hours for agency nursing staff that we omitted. Are we able to correct this omission? Will the omission impact our Five Star rating?   A: The ability to correct depends on whether the submission...