Ask Proactive – I have recently been directed, when completing the PHQ-2 to 9, that if a resident acknowledges a symptom, but is unable to give a frequency, I should dash both questions (column 1 and 2). Is this correct?

Q: I have recently been directed, when completing the PHQ-2 to 9, that if a resident acknowledges a symptom, but is unable to give a frequency, I should dash both questions (column 1 and 2). Is this correct?   A: No, this is incorrect. If a resident answers “yes”...

Ask Proactive – We’ve been receiving complaints from residents and families about slow call light response times. What are some simple interventions we can put in place to improve this?

Q: We’ve been receiving complaints from residents and families about slow call light response times. What are some simple interventions we can put in place to improve this?   A: A few practical steps can make a big difference: Acknowledge quickly: If you can’t...