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10 Tips for Enhancing Customer Service in Nursing Homes

by Proactive LTC Consulting | Dec 6, 2023 | Blog, Nursing, Quality, Training

Excellent customer service is crucial in nursing homes where residents and their families entrust their care to the facility staff. Ensuring a positive and compassionate experience significantly impacts quality of care and contributes to the well-being of residents. ...

Ask Proactive – Our facility has several residents that require the use of a mechanical lift for transfers. What needs to be included in staff education/training?

by Proactive LTC Consulting | Feb 13, 2023 | Education, Q&A, Training

Q: Our facility has several residents that require the use of a mechanical lift for transfers. What needs to be included in staff education/training?   A: Mechanical lifts are designed to provide safe and easy transfers. When used correctly, they minimize the...

Mission Possible – SNF Department Head Briefing

by Proactive LTC Consulting | Jan 18, 2023 | SNF, Training

John F. Kennedy once said, “Leadership and learning are indispensable to each other.” Are your facility’s leaders, whether new or seasoned, receiving ongoing training to best perform their duties and lead their team? A recent study on why healthcare workers quit their...

Day in the Life of the Effective Infection Preventionst

by Proactive LTC Consulting | Jan 3, 2022 | Blog, COVID-19, Infection Prevention, Training

With COVID Cases on the rise again, and now 3 different COVID variants identified, COVID prevention and management is a primary focus of the Infection Preventionist (IP).  However, COVID is only one of many infection related issues challenging our IP professionals...

Upcoming Five Star Insights: Achieve 5 Star in 2020 Webinar Series

by Proactive LTC Consulting | Feb 26, 2020 | 5-Star, Quality Measure, Training, Webinars

This 10-part webinar series will focus on mastering the three domains of the CMS 5-Star Quality Rating System: Health Inspections, Staffing, and Quality Measures. You will learn how to analyze your data and develop a results-oriented action plan to achieve 5-Star...

Support Nurse Retention With Targeted Professional Development

by Proactive LTC Consulting | Dec 17, 2019 | 5-Star, MDS, PDPM, Staffing, Training, Webinars

Targeted vs. Targeting Nursing staff have undergone a major change with the transition to PDPM creating an added stressor to an already demanding job. Opportunities for professional development have been found to be a key retention factor contributing to career...
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Proactive LTC Consulting

2207 Morgan Ave, Suite D
Evansville, IN 47711

Phone: (812) 471-7777
Fax: (812) 471-7802
info@proactiveltcexperts.com