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10 Tips for Enhancing Customer Service in Nursing Homes

by Proactive LTC Consulting | Dec 6, 2023 | Blog, Nursing, Quality, Training

Excellent customer service is crucial in nursing homes where residents and their families entrust their care to the facility staff. Ensuring a positive and compassionate experience significantly impacts quality of care and contributes to the well-being of residents. ...

Long-Term Care Federal Monitoring Surveys

by Proactive LTC Consulting | Nov 28, 2023 | Blog, Compliance, Quality, Regulatory, Survey

On November 20, 2023, CMS released Guidance for Federal Monitoring Surveys (FMS) which identifies the FY2024 and FY2025 focus concerns and guidance on how CMS staff will conduct FMS and communicates estimated FY2024-FY2025 required number of long-term care (LTC) FMS...

LTC Best Practices: F770-779 Labs & Other Diagnostic Services

by Proactive LTC Consulting | Nov 1, 2023 | Blog, F-Tag, Nursing, Quality, Regulatory, Survey

Consistent adherence to nursing home regulations is crucial for ensuring resident safety and well-being. In this blog, we overview of CMS Nursing Home Regulations F770-779, which cover laboratory and diagnostic services. We’ll delve into the key compliance...

IQIES and CASPER Reports

by Proactive LTC Consulting | Oct 25, 2023 | Blog, CASPER, MDS, Quality, Quality Measure, Reimbursement

Earlier this year CMS transitioned from QIES to IQIES for MDS submission and CASPER reporting access. This transition left some MDS coordinators confused about how to access reports that were previously made available through QIES. Available report types for each user...

Navigating Nursing Home Survey Trends Into the New Fiscal Year

by Proactive LTC Consulting | Oct 17, 2023 | 5-Star, Blog, Compliance, Nursing, QAPI, Quality, Survey

As a new fiscal year begins, it’s the perfect time to dive into survey trends we’ve witnessed across the nation in the past year. These these trends can serve as a guide to preparations for upcoming surveys.  For those eagerly awaiting the survey...

Drug Regimen Review: Ensuring Medication Safety and SPADES Compliance

by Proactive LTC Consulting | Oct 11, 2023 | Blog, MDS, Nursing, Quality

In the complex landscape of geriatric healthcare, medication errors can significantly impact LTC resident health, safety and quality of life. Unfortunately, potential and actual adverse consequences related to medications are prevalent, often occurring during...
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Proactive LTC Consulting

2207 Morgan Ave, Suite D
Evansville, IN 47711

Phone: (812) 471-7777
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info@proactiveltcexperts.com