Helpful Housekeeping & Maintenance

This 8-week series focuses on skill building for serving effectively as Long-Term Care Department Heads with an emphasis on effective leadership, operations and systems in the LTC setting. Guidance will include strategies for avoiding common deficiencies, performance improvement and QA activities, team building, productive meetings, and customer service. This session will discuss specifics for success as a Housekeeping Director and Maintenance Director by exploring specific aspects of both departments.

Learning Objectives:

1. Describe processes for housekeeping department oversight
2. Describe processes for Maintenance department oversight
3. Implement an effective strategic planning process for these departments
4. Identify a yearly plan for QA reviews/audits for Housekeeping and Maintenance departments

*Webinar recorded April 2025