On-Demand Webinars

Secrets of a Great Department Head

This series will address essential functions, quality care and department-specific management functions for department heads with sessions specific to Administrators, DONs, Housekeeping, Social Services, Activities, Dietary, Maintenance and Therapy. Topics will include department-specific considerations for infection control, survey preparedness, role in meetings, IDT systems integration, MDS supportive documentation, care planning, driving QMs, employee satisfaction and customer service.

Sessions include:

• Department Details for the DON
• Strategies for Activities and Social Services
• Designs for Well-Rounded Dietary Departments
• Helpful Housekeeping and Maintenance

Reducing Litigation Risk for SNF and AL

This wide-ranging 12-month compliance and risk management focused series will provide the healthcare professional with insight into the long-term care litigation process and best practices for avoiding lawsuits. Instructors will include a LTC Legal Nurse Consultant with guest sessions by experienced nursing home defense attorneys. 

Sessions include:

• LTC Provider Lawsuit Primer
• Incident Investigations
• Incident Management
• Falls & Accidents

Survey Smart: LTC Deficiency Trends & Solutions

This series offers long-term care professionals an in-depth understanding of the most frequently cited deficiencies in nursing homes with practical solutions to avoid similar citations. Through case studies and practical insights, this series equips nursing home leaders, compliance staff, and administrators with the tools they need to navigate complex regulations and ensure the highest standards of resident care.

Sessions include:

• F689 – Free of Accident Hazards/Supervision/Devices
• F880 – Infection Prevention & Control
• F812 – Food Procurement, Storage, Preparation, and Service
• F684 – Quality of Care

Wound Management: Beyond Skin Deep

This webinar series reviews best practices for wound prevention and wound care management. Emphasis will be on avoiding common areas where facilities go wrong related to assessment, care planning, treatment, documentation and coding, and effective communication protocols related to skin and wound care management. Webinars recorded October – December 2025.

Sessions include:

• Skin & Wound Assessment Basics
  
• Wound MDS Coding & CAA Documentation Fundamentals
  
• Wound Care Planning Key Elements
  
• Wound Care Treatment/Management Best Practices
  
• MD and Representative Wound Notification & Documentation Essentials
  
• Wound Prevention and QAPI Necessities
  

Behavioral Health & Psychosocial Well-Being

This webinar series emphasizes growing the skills of the interdisciplinary team in the areas of mental health, behavior management and fostering psychosocial well-being. Your staff will gain insight into common mental health disorders, substance use disorders, trauma informed care, as well as psychotropic medications and implementing effective non-pharmacological strategies to manage behavioral health needs in the LTC setting. Webinars recorded September & October 2024.

Sessions include:

• Psychotropic Medications: Best Practices in LTC
  
• Mental Health Conditions & Successful Care Planning for Resident Well Being
  
• Trauma Informed Care
  
• Substance Use Disorders
  
• Behavior Management Programs
  
• Advanced Directives, Consent, and End of Life Care
  

Developing & Implementing a QAPI Program

This series will assist SNF providers in effectively designing and implementing a QAPI program in the nursing facility setting. Participants will gain the skills needed to improve quality nursing care and quality of life of nursing facility residents through emphasis on identification of facility-specific opportunity areas and dynamic performance improvement activities. Participants will gain knowledge to enhance the effectiveness of QAPI program activities and interdisciplinary team participation. Webinars recorded August & September 2024.

Sessions include:

• Fundamental Components of QAPI Program
• QAPI Program Design & Scope
• QAPI Governance & Leadership
• QAPI Feedback, Data Systems, & Monitoring
• QAPI Performance Improvement Projects
• QAPI Systemic Analysis & Systemic Action

Abuse & Neglect Program Checkup

This 6-session webinar series reviews strategic elements to compliance with the Freedom from Abuse, Neglect, and Exploitation regulations at §483.12, with an emphasis on abuse prevention efforts, effective policies and procedures, training, reporting requirements, conducting investigations and incident response management. Extensive IJ deficiency examples will be reviewed with discussion of effective programming and survey preparedness activities to prevent Abuse, Neglect, and Exploitation related citations. Webinars recorded August & September 2024.

Sessions include:

• Abuse & Neglect Policies and Training Compliance
  
• Abuse & Neglect Reporting Requirements
  
• Capacity to Consent to Sexual Activity
  
• Investigating Allegations of Abuse
  
• Abuse Incident Response & Management
  
• Retrospective Study of Abuse & Neglect IJ Deficiencies & Plans of Correction
  

The Impact of the MDS

The MDS has a ripple effect on facility reimbursement, quality measures and care quality. This 5-session series targets what facility leaders need to know about the MDS to oversee and drive reimbursement, quality measures/QRP, 5-Star success and care quality.

Proactive’s MDS experts will provide clarity on crucial performance areas impacted by the RAI process, avoiding common errors and driving outcomes through MDS accuracy in your facility. Webinars recorded February & March 2024.

Sessions include: 

• MDS Ripple Effect on Reimbursement
• MDS Influence on QM
• MDS Influence on QRP
• MDS 5-Star Factors
• MDS Systems & Mechanisms for Care Plan Effectiveness

Documentation In Depth

This monthly series facilitates moving clinical documentation from satisfactory to superior with a focus on defending quality of care and supporting accurate reimbursement. Discussion will include assessment considerations, effective care planning in high-risk areas, reporting daily care and services, and overcoming common barriers. Extensive case studies and documentation examples will be included. This webinar series aims to empower healthcare professionals in SNFs/NFs to provide the highest quality of care while maintaining the integrity and accuracy of their documentation. Webinars recorded January – December 2024.

Sessions include:

• Supportive Documentation for Falls and Accidents
• Supportive Documentation for Behavioral Health and Mental Illness
• Supportive Documentation for Pain Management
• Supportive Documentation for Elopement Risk and Incidents
• Supportive Documentation for Dialysis Care
• Supportive Documentation for End of Life Care
• Supportive Documentation for Pressure Ulcer Prevention & Management
• Supportive Documentation for Nutrition/Hydration Services
• Supportive Documentation for Respiratory Care
• Supportive Documentation for ADL Care, Declines and Restorative Nursing
• Supportive Documentation for Skilled Care Justification
• Supportive Documentation for Infection Prevention and Control

Deconstructing Immediate Jeopardy & High-Risk Tags

This 12-month webinar series is designed to empower nursing home professionals with the knowledge and strategies needed to navigate the top risk areas associated with Immediate Jeopardy citations. Drawing from real-life examples of IJ citations, we’ll delve into actionable solutions to prevent these critical citations in facilities. Participants will dig into the critical issues in nursing home while exploring strategies to prevent immediate jeopardy citations. Webinars recorded January – December 2024.

Sessions include: 

• Immediate Jeopardy Risk: Elopement
  
• Immediate Jeopardy Risk: Falls and Accidents
  
• Immediate Jeopardy Risk: Abuse and Neglect
  
• Immediate Jeopardy Risk: Quality of Care
  
• Immediate Jeopardy Risk: Infection Control
  
• Immediate Jeopardy Risk: Cardio-Pulmonary Resuscitation (CPR)
  
• Immediate Jeopardy Risk: Medication Errors
  
• Immediate Jeopardy Risk: Pressure Ulcers
  
• Immediate Jeopardy Risk: Changes in Condition
  
• Immediate Jeopardy Risk: Competent Nursing Staff
  
• Immediate Jeopardy Risk: Nutrition and Hydration
  
• Immediate Jeopardy Risk: Respiratory Care
  

The Main Attraction: Activities That Work

This 4-session webinar series will provide in-depth review of the regulatory requirements and survey tips/strategies for activities team members as well as inspirations and concepts for building effective, person-centered and worthwhile activities programs. Webinars recorded October 2023.

Sessions include:

• Regulatory Essentials and Survey Management
• MDS, Care Planning, & Documentation Requirements
• Designing and Formatting the Activity Program
• Competency in Infectious Diseases Common in Post-Acute Care Settings

MDS Updates & Areas of Impact

An updated version of the MDS 3.0 (version 1.18.11) will be implemented effective October 1, 2023, and the new MDS 3.0 data set is undergoing the most significant change to the RAI since it’s implementation in 2010. This session will review key changes to the MDS item sets and how to accurately code any new or revised items as a critical first step in preparing for the changes. In addition, discussion will include key considerations for the overarching impact of the October changes on facility processes, including, but not limited to, the potential impact to reimbursement, and implications for the CAAs and individualized Care Planning, discharge planning, survey, SNF Quality Reporting Program (QRP), and the Five Star rating. This session will prepare participants by sharing insights into the MDS 3.0 changes and providing guidance on action steps to take to effectively operationalize these changes within facility processes.

5-Star Work Plans A to Z

This series examines the three domains of the CMS 5-Star Quality Rating System: Health Inspections, Staffing and Quality Measures including how the rating is calculated and analyzing your data with a focus on developing a work plan to improve or maintain 5-Star Status. Common obstacles to 5-Star status will be discussed with tips and strategies for advancing facility performance. Webinars recorded February-March 2025.

Sessions include: 

• 5-Star Overview and Health Inspection Domain
• 5-Star Staffing Rating
• Quality Measure Domain: Part 1
• Quality Measure Domain: Part 2
• Quality Measure Domain: Part 3
• Developing a Facility Specific Work Plan for 5-Star Improvement

You Might be an Administrator If…

This series is geared toward the ups and downs of life as an Administrator, addressing hot topics in LTC operations with insightful presentations followed by discussion of actual facility scenarios submitted by participating Administrators. As part of the webinar series, participants receive access to a closed discussion forum chat room for networking and ongoing topic dialogue with peers. Join Proactive for this 6-month virtual forum that is part education, part support group– and gain new perspectives for overcoming the unique challenges of being a LTC Administrator. Webinars recorded January – June 2023. 

Sessions include:

• Avoiding Facility Assessment Failures
  
• Survey School in Session
  
• ABCs of QRP and VBP
  
• Easing Workforce Woes
  
• LTC Litigation Briefing
  
• A Day in the Life of an Awesome Administrator
  

Deep Dive into Federal Regulations

This series is designed for those new to the longterm care industry or for those who would like a more comprehensive understanding of the federal regulatory requirements. Over the course of 12 sessions, this series will provide a deep dive into learning about key federal regulations for long-term care facilities. Webinars recorded January – December 2023.

Sessions include:

• §483.10 Resident Rights Requirements
• §483.12 Freedom from Abuse, Neglect, and Exploitation
• §483.15 Admission Transfer and Discharge Requirements
• §483.20 Resident Assessment & §483.21 Comprehensive Person-Centered Care Plan Requirements
• §483.24 Quality of Life Requirements
• §483.25 Quality of Care Requirements
• §483.30 Physician Services & §483.35 Nursing Service Requirements
• §483.40 Behavioral Health Service Requirements
• §483.45 Pharmacy Services Requirements
• §483.50 Laboratory Radiology and Other Diagnostic Services & §483.55 Dental Services
• §483.60 Food and Nutrition Services
• §483.70 Administration Requirements

Dynamic DON

This webinar focuses on skill building for serving effectively as the Director of Nursing with an emphasis on effective leadership and staff engagement, nursing operations and systems of care for common conditions treated in the LTC setting. Guidance will include strategies for avoiding common deficiencies, staff training/competency, performance improvement and QA activities targeting QM areas, fundamentals of SNF/LTC reimbursement and oversight of MDS performance and promoting 5-star quality.

SNF Compliance Pro Primer

This 6-session webinar series will focus on skill building for serving effectively as the facility Compliance Officer or compliance program contact/liaison with a focus on establishing an effective Compliance Program. Topics will move beyond program basics to include guidance on driving a robust compliance & ethics program in the SNF/LTC/AL setting. Webinars were recorded November & December 2022. 

Sessions include:

• SNF Compliance Program 101 & Contents of the Program Manual
  
• Promoting the Program, Reporting Systems & Staff Training
  
• Compliance for the Board
  
• Compliance Investigations with Case Studies
  
• Conducting a Risk Assessment & Developing a Work Plan that Considers Current Hot Topics in Compliance
  
• Leading the Comittee, Documentation & Record Keeping
  

The Proficient Infection Preventionist

This webinar series emphasizes skill building for the Post-Acute Care Infection Preventionist with a focus on establishing and managing an effective IPC program in the SNF/LTC/AL setting. Webinars were recorded January-December 2022.

Sessions include:

• Antibiotic Stewardship for the Infection Preventionist
• Asute Survey Preparedness & Application of Infection Control Regulatory Requirements
• Cleaning & Disinfecting for the Infection Preventionist
• Competency in Epidemiologu of Infectious Diseases and Basic Microbiology for the Infection Preventionist
• Competency in Multidrig Resistant Organisms (MDRO) for the Infection Preventionist
• Conducting Skillful IPC Program Surveillance
• Developing and Exceptional Infection Control & Prevention Program
• Equipping Staff Infection Control Focused Training & Competency Assessments
• Expert Outbreak Management for the Infection Preventionist
• Roles & Responsibilities of the Capable Infection Preventionist
• Root Cause Analysis

Survey Management

These webinars review nursing home survey trends and top deficiencies cited with an emphasis on understanding and applying Interpretive guidance to avoid similar tags. Webinars recorded January – December 2022. 

Sessions include:

• F656 Develop/Implement Comprehensive Care Plan
• F677 ADL Care Provided for Dependent Residents
• F684 Quality of Care
• F686 Treatments/Services to Prevent/Heal Pressure Ulcers
• F689 Free of Accident Hazards/Supervision/Devices
• F695 Resipratory/Tracheostomy Care & Suctioning
• F761 Label/Store Drugs & Biologicals
• F812 Food Procurement
• F880 Infection Control & F884 NHSN Reporting
• Overview of Survey Processes and Current Survey Trends

MDS Mastermind

This 8-session webinar series emphasizes skill building for serving effectively as the MDS/RAI Coordinator. New or seasoned MDS staff will improve mastery of the MDS and detailed coding implications for ensuring proper reimbursement, accurate Quality Measures, and survey preparedness. Webinars were recorded May & June 2022. 

Sessions include: 

• Ruling MDS 3.0 Assessment and Completion
• Becoming an MDS Genius: Rooting out Common Coding Errors
• Mastering Assessment and Reporting of Self-Care and Mobility
• Becoming a CAA and Care Planning Maestro
• Achieving PDPM Success (Part 1)
• Achieving PDPM Success (Part 2)
• Expert Quality Measure Management
• Surmounting Survey and Audit Preparedness

Winning the Fall Prevention Battle

This 8-session series guides the interdisciplinary team through the elements of an effective falls prevention program. Sessions focus on assessment strategies that guide targeted risk-based interventions, responding to a fall event, and promoting a fall prevention environment. Presented by a team of nurse and therapist experts, this series aims to provide the insights and tools needed to implement improved falls prevention programs in the SNF/LTC/AL setting. Webinars were recorded February & March 2022. 

Sessions include: 

• Assessing Fall Risk Using Evidence-Based Practice
  
• Analyzing the Fall Event/Critical Steps After a Fall
  
• Frontline Strategies for Fall Prevention: Environmental Measures, Activities Programs & Promoting Safe Movement
  
• Conquering Falls Through Effective Care Planning
  
• Targeted Interventions Based on Risk Factors – Part 1
  
• Targeted Interventions Based on Risk Factors – Part 2
  
• Engaging the Troops: Moving the Falls Program Forward Through Staff Training & Engagement
  
• Tactical Plan for Sustained Falls Prevention Through QAPI
  

Reimbursement Refresher

This 4-part webinar series focuses on critical updates for NSF/LTC leaders to drive best practices for payment accuracy, medical review success, and contract negotiations. A team of expert presenters offers reimbursement insights in the areas of Medicare, Medicaid Case Mix, Managed Care, and Medical Review Preparedness. Webinars were recorded July & August 2021. 

Sessions include: 

• Thriving Under PDPM: Essentials of a Successful PDPM Program
  
• Medical Review Ready! Preparing for Success Under Payer Audits
  
• Medicaid CMI Accuracy: Overcoming Common Pitfalls
  
• Managed Care Contracting & the Providers Role in Value-Based Payment
  

Standards of Care

This 10-part webinar series will focus on advancing results in the three domains of the CMS 5-Star Quality Rating System: Health Inspections, Staffing, and Quality Measures. You will gain insight into how the health inspection, staffing, quality measure, and overall rating is calculated. Tips on how to analyze your data and develop an effective action plan to achieve 5- Star status will be emphasized, along with practical facility application of QAPI elements to drive your 5-Star Ratings. Webinars were recorded January-December 2021.

Sessions include: 

• Something seems off – Identifying Changes in Condition
• Fall Prevention and Management
• Reducing Infections in Long-Term Care Facilities
• Care of the Dialysis Recipient
  
• Breathe Easy – Respiratory Care and Services
  
• Skin/Wound Care, Pressure Ulcer Prevention
  
• Depression, Anxiety and Trauma Informed Care
  
• Dementia Care, Behavioral Health, Antipsychotic Reduction
• Pain
  
• End of Life Care – Hospice and Palliative Services
  
• Nutrition, Hydration and Weight Loss
  
• Incontinence, UTI, Catheters
  

PDPM Master Class

This 12-session webinar series focuses on developing mastery of the skills required to successfully lead clinical reimbursement excellence under PDPM. Webinars were recorded January-December 2020.

Sessions include:

• PDPM Master Class Series: Build & Implement Crucial PDPM Policies
• Getting the PDPM Initial PPS Assessment Right! Best Practices for Pre-admission, Admission & Days 1-8 Processes
• Applying Dollar Values to PDPM Characteristics & Avoiding Top Missed Opportunities with Case Studies
• Effective Meetings for PDPM
• PDPM: Staff Development & Core Competency Essentials
• Care Planning for the Complex Resident Under PDPM
• All In! PDPM Supportive Documentation for Physicians, Nursing, Rehab, Dietary, & Social Services
• PDPM Quality Assurance & Outcomes Tracking
• Addressing PDPM Medical Review Risks in the SNF Compliance & Ethics Work Plan
• PDPM: Advancing Clinical Capabilities & Care Delivery
• What We’ve Learned: Insights into Successful Providers from the First Year of PDPM
• Year End PDPM Updates & 2021 Policy Changes

MDS Proficiency Series

This 6-session webinar series provides MDS section-by-section coding guidance under PDPM and insights for optimal data collection, supportive documentation, and consistent coding accuracy. 

Sessions include:

• PDPM Essentials & Roles of the Inerdisciplinary Team in Assessment & Coding for Reimbursement Accuracy
• Clinical Category and Comorbid Conditions (Sections I, J)
• Assessing Cognition, Mood & Behaviors (Sections B, C, D, E) – including socia services
• Assessing Self-Care & Mobility (Sections G, GG) – including therapy services
• Rehabilitative & Restorative Services (Sections H, O) – including therapy, restorative
• Nursing, Nutritional, & NTA Services (Sections J, K, M, O) – including dietary