Achieving Dept. Collaboration & Great Customer Service

This 8-week series focuses on skill building for serving effectively as Long-Term Care Department Heads with an emphasis on effective leadership, operations and systems in the LTC setting. Guidance will include strategies for avoiding common deficiencies, performance improvement and QA activities, team building, productive meetings, and customer service. This session will discuss specific tips and strategies for promoting effective teamwork and collaboration and boosting team morale while avoiding common traps that interfere with team success. Examples of staff exercises for successful customer interactions will also be provided.

Learning Objectives:

1. Identify common traps that interfere with team success and how to avoid them
2. Implement interventions for boosting team morale.
3. Describe tips and strategies for promoting effective teamwork and collaboration.
4. Identify customer service goals for each facility department.
5. Describe tips and strategies for promoting facility wide focus on customer service.
6. Discuss examples of staff exercise for successful customer interactions.

*Webinar recorded May 2025