Strategies for Activities and Social Services

This 8-week webinar series focuses on skill building for serving effectively as Long-Term Care Department Heads with an emphasis on effective leadership, operations and systems in the LTC setting.  Guidance will include strategies for avoiding common deficiencies, performance improvement and QA activities, team building, productive meetings, and customer service. Guidance will include strategies for avoiding common deficiencies, performance improvement and QA activities, team building, productive meetings, and customer service. This session will discuss specifics for success as an Activities Director and Social Services Director by exploring these roles in the life of residents.

Learning Objectives:

1. Describe processes for Activity department oversight.
2. Describe processes for Social Service department oversight.
3. Implement an effective strategic planning process for these departments.
4. Identify a yearly plan for QA reviews/audits for these departments.

*Webinar recorded March 2025