LTC Supervisor Skill Building

This 4-week webinar series is designed to elevate your skills as a leader in the long-term care (LTC) industry. Whether you’re an experienced supervisor or just starting in this role, this series will equip you with essential tools to excel in LTC management as an administrator, team leader, or department supervisor.

Course Highlights:

  • Delegation of Duties: Learn the art of delegating tasks effectively, optimizing your team’s productivity while maintaining quality care.
  • Effective Meetings: Master the art of conducting efficient and impactful meetings that drive collaboration and positive outcomes.
  • Survey Process: Gain insights into the survey process, ensuring your facility is always prepared and compliant with regulatory requirements.
  • Customer Service Excellence: Explore strategies to provide exceptional customer service to residents and their families, enhancing satisfaction and trust.

Target Audience

LTC Department Heads/Supervisors, Administrators, DONs, Administrative Nurses


One (1) contact hour each session; NAB approved through Proactive LTC Consulting.

Webinar Dates

  • May 15 – Developing Systems for Delegation of Duties
  • May 22 – Constructing Effective Meetings 
  • May 29 – Building a Successful Survey Process
  • June 5- Blueprint for Great Customer Service

Webinar Time

  • LeadingAge Associations: 9:30am Pacific, 10:30am Mountain, 11:30am Central, 12:30pm Eastern
  • AHCA Associations: 11:30am Pacific, 12:30pm Mountain, 1:30pm Central, 2:30pm Eastern

Register Through our Associations Partners

To register for an upcoming webinar in your area, visit your organization’s website for details. Click on your participating organization’s link below. Contact your association for questions related to registration, fees, handouts, and certificates of attendance.

Please do not register through Proactive if we have a partnership with an association with your state!

Presented By:

Janine Lehman

Director of Legal Nurse Consulting

Janine is a Registered Nurse with over 30 years’ experience in long term care, working in all nursing capacities from Nursing Assistant and Charge Nurse, to MDS Coordinator, Staff Development Coordinator, ADON and DON. She is MDS Certified through AANAC, and is a Certified Legal Nurse Consultant. Her background includes serving as a Corporate Nurse Consultant, and the Director of Clinical Services for a multi-facility, multi-level of care organization. She has extensive experience in the RAI process, clinical documentation, legal nurse consulting, restorative nursing programs, fall management, QAPI, and infection control, and has provided training on these topics for State and National organizations.

Technical Support

Logging In to webinars:
Registrants will receive a confirmation email from GoTo™ webinar with individual log in information. To reduce the number of log in emails caught up in spam , whitelist with your email service.

Trouble downloading GoTo™ webinar? 
GoTo™ support is available 24 hours Toll-Free at (877) 582-7011 or at

Log in trouble the day of the event?
Contact Proactive or (812) 471-7777