This 12-month webinar series runs January-December 2023 and focuses on skill building for serving effectively as Long-Term Care Department Heads with an emphasis on effective leadership, operations and systems in the LTC setting. Guidance will include strategies for avoiding common deficiencies, performance improvement and QA activities, team building, productive meetings, and customer service. This session will discuss specific tips and strategies for staying survey ready throughout the year, and for following a schedule that will help to concentrate on survey focus areas and issues. Sample tools will be provided/reviewed.
- Identify the survey focus areas/issues that should be reviewed
- Implement an effective schedule/process for concentrating audits/reviews of survey focus areas and issues
- Describe the tips and strategies that will maximize being survey ready throughout the year
PDF Downloads include:
– Link to Recordings
– Link to Handouts
*Webinar recorded October 2023