This 12-month webinar series runs January-December 2023 and focuses on skill building for serving effectively as Long-Term Care Department Heads with an emphasis on effective leadership, operations and systems in the LTC setting. Guidance will include strategies for avoiding common deficiencies, performance improvement and QA activities, team building, productive meetings, and customer service. This session will discuss specifics for success as a Housekeeping Director by exploring specific aspects of the Housekeeping department within the facility.
- Describe processes for housekeeping department oversight
- Implement an effective strategic planning process
- Identify a yearly plan for QA reviews/audits
PDF Downloads include:
– Link to Recordings
– Link to Handouts
*Webinar recorded June 2023