Department Details for the DON

This 8-week series focuses on skill building for serving effectively as Long-Term Care Department Heads with an emphasis on effective leadership, operations and systems in the LTC setting. Guidance will include strategies for avoiding common deficiencies, performance improvement and QA activities, team building, productive meetings, and customer service. This session will discuss specifics for success in the DON position by exploring the details of the day-to-day nursing operations.

Learning Objectives:

1. Describe processes for nursing systems oversight
2. Implement an effective strategic planning process
3. Identify a yearly plan for QA reviews/audits

*Webinar recorded March 2025