Secrets of a Great Department Head

This weekly series will address essential functions, quality care and department-specific management functions for department heads with sessions specific to Administrators, DONs, Housekeeping, Social Services, Activities, Dietary, Maintenance and Therapy. Topics will include department-specific considerations for infection control, survey preparedness, role in meetings, IDT systems integration, MDS supportive documentation, care planning, driving QMs, employee satisfaction and customer service.

This series is ideal for new or seasoned department heads with recordings available for ongoing access on-demand to these essential lessons on the building blocks of SNF/LTC operational success.

Target Audience

LTC facility department heads including, but not limited to Social Services, Activities, Dietary, Maintenance, Housekeeping, Business Office, Therapy, DON and Administrator

CEUs

One (1) contact hour each session. NAB approved through Proactive LTC Consulting. Check your state association registration page for details on additional CE opportunities.

Webinar Dates

• March 19 – Department Details for the DON
• March 26 – Strategies for Activities and Social Services
• April 2 – Designs for Well-Rounded Dietary Departments
• April 9 – Helpful Housekeeping and Maintenance
• April 16 – Advanced Action Planning for Administrators
• April 23 – Conducting Meaningful Meetings
• April 30 – Department-Specific Survey Success
• May 7 – Achieving Departmental Collaboration and Great Customer Service

Presented By:

Janine Lehman

RN, RAC-CT, CLNC
Director of Legal Nurse Consulting